Highly motivated professional with strong technical and leadership abilities. Consistently demonstrates a comprehensive knowledge of organizational development, team building and project execution. Superior communication skills enable effective and appropriate interaction with both senior management and technical contributors. Well-organized with proven ability to effectively prioritize work, completing multiple, concurrent assignments in a timely and professional manner.  Demonstrated effective skills in streamlining operations and improving departmental efficiency.

 

Walgreens Distribution Center – Flagstaff, ArizonaFebruary 2011 - May 2015

 

Receiving ClerkMay 2012 – May 2015

§ Receive and unload incoming product with Crown Lifts and compares information on packing slip with purchase order to verify accuracy of shipment.

§ Sorts, counts, packages, labels, unpacks, and/or logs received inventory.

§ Inspect and record shipment for damages or defects, notifying supervisor and/or purchasing personnel.

§ Utilized AS400 system to accurately scan and label product pallet, ensuring accurate warehouse placement.

§ Worked closely with location control to ensure proper palletization and setup of new items in AS400 system.

§ Followed established departmental policies, procedures, and objectives, and safety, environmental, and/or infection control standards.

§ Biennial Warehouse Inventory utilizing Crown Order Pickers to manually count locations in warehouse.

§ Trained new employees performing related work in the department.

§ Volunteered services to the following duties on light workload days: Shipping and Loading, Split Case Pick, Full Case Pick via Crown Order Pickers, RX Receiving (controlled drug) and Janitorial.

 

Driver Payroll Assistant                                                                                                    February 2011 – April 2012

§ Accurate deciphering and data entry of handwritten truck driver logs into payroll system.

§ Resolve driver payroll discrepancies by collecting and analyzing information.

§ Provide payroll information by answering questions and fulfilling requests.

§ Maintain payroll operations by following policies and procedures.

§ Utilized Visual Basic for Applications (VBA) to automate repetitive MS Office tasks.

§ Streamlining of current operations, applying critical changes and establishing new procedures ensuring greater data accuracy.

 

Rhonda's Butcher Shop and Taxidermy – Flagstaff, Arizona September 2008 - February 2011

 

ButcherSeptember 2008 – February 2011

§ Utilized  butchering tools and techniques to transform wild game into specific freezer-friendly cuts of meat for our customers.

§ Supervised team of 5 individuals to clean and prep wild game for butchering.

 

Taxidermy AssistantSeptember 2008 – February 2011

§ Hands-on experience in preparing and shaping lifelike model of dead animal using its body measurements and preserved skin.

 

Independent Film Contractor – Los Angeles, CaliforniaJanuary 2006 - September 2008

 

Key GripJanuary 2006 – September 2008

§ Lead set grips to complete support foundation required to film scenes, adhering to strict safety guidelines.

§ Camera dolly setup and operation.

 

GafferJanuary 2006 – September 2008

§ Assisted Director of Photography with logistics of lighting and camera setups.

§ Managed electrical loads and cables supplying power to lighting and camera equipment, ensuring no overloads requiring costly downtime.

§ Work closely with Key Grip utilizing clear and concise communication to ensure support setups for lighting and camera equipment are completed without delay.

 

First Assistant Camera                                                                                                            January 2006 – September 2008

§ Assembly and breakdown of all camera equipment, accessories and lenses as instructed by the Director of Photography.

§ Exceptional depth perception enabling spot-on focus pulling.

§ Cleaning and maintenance of all camera equipment.

 

America OnLine – Tucson, ArizonaSeptember 1997 - January 2006

 

Associate Systems AnalystSeptember 2004 – January 2006

§ Assisted in creation of an infrastructure to measure data quality within Business Technologies estimated to save the corporation approximately $12 million. 

§ Lead analyst on implementing TEI (Telephony Enhancement Initiative).  This highly visible project was implemented to ensure that members experienced the least amount of technical difficulties in reaching the appropriate department.

§ Team lead in determining data quality issues with internal AOL ACME tool.  This tool is used for on the fly Avaya Skill Level changes of consultants based on real-time and historical performance.  At project completion a 30% Service Level increase was also observed.

§ Met 100% of committed dates while managing risks and communicating effectively with business stakeholders.

 

Workforce Management SpecialistOctober 2002 – September 2004

§ Assisted in the establishment of the Service Center Control Desk.  This consisted of conducting first round interviews and training the newly hired employees.

§ Scheduled departmental up training requests from corporate and ensured training completion before product launch deadlines.

§ Maintained eWorkforce Management database for 3 AOL sites in Tucson.

§ Imported newly hired AOL Technical and Retention Consultants into eWorkforce Management database.

§ Created reports utilizing Excel’s Visual Basic for Applications that informed site management of daily, weekly, monthly and quarterly site performance.

§ Facilitated training sessions to newly hired Technical and Retention Consultants that covered in house tools used to schedule time off, check PTO and also their schedule adherence and performance rankings.             

 

Intra-Day Performance Specialist  October 1999- October 2002

§ Performed real-time call arrival analysis identifying opportunities for staffing adjustments.  Coordinated and compiled test call information to ensure inbound call routing is working as designed.  Escalation of real-time events to site management and queue owners with resolution proposals.

§ Performed maintenance on report templates to ensure accurate real-time monitoring.

§ Provided analysis of historical data to site management, queue owners and project management personnel.

§ Successfully led a team of three specialists in maintaining accurate historical data information.  Led team meetings with coworkers and upper management.

§ Developed in house web site to allow all internal and outsourcing management and queue owners the ability to view vital information every half-hour.  This site also allowed our outsourcing partners to view overtime availability.

§ Created web site for Latin America Intra-day performance team.  International information updated on half-hour basis.

§ Developed VBA code to process daily summary reports.  Execution time of reports dramatically reduced from 20 minutes to less than 30 seconds.  Significant improvements in report stability also observed.

§ Created and implemented innovative VBA alternative to manual data entry, which reduced time taken to train new employees and cut data entry time by 90 percent.

§ Continually discovered effective Visual Basic solutions on how to automate repetitive tasks.  Such tasks included recognizing/inserting missing half-hour data from Daily Summary reports, archiving Daily Summary reports to the web, transporting report information from specialized networks to corporate LAN, alleviating need for manual data entry in certain environments and archiving queue service levels from Daily Summary reports.

§ Assisted Latin America Intra-day Performance Team with re-writing and debugging report macros.  This entailed editing and documenting current code, writing new code and being point of contact for code inquiries.

§ Provided Visual Basic and Excel training to fellow specialists and analysts.

 

Digital Subscriber Line TechnicianAugust 1999 – October 1999

§ Helped launch tech support for the highly anticipated technology of Digital Subscriber Lines.

§ Submitted new resolutions to listed and unlisted problems into in house database (Sherlock).

§ Worked side by side in a team-oriented environment to assure technical compliance of symptoms and resolutions.

 

Customer Care ConsultantSeptember 1997 – August 1999

§ Mentor to a team of six.

§ Fielded technical questions from co-workers and handled escalation situations.

§ Became expert in the Windows and Macintosh platforms, including DOS, Windows 3.1, Windows NT 4.0, Windows 95 / 98 / 2000, and Mac OS 6.1 - 9.x.

§ Excelled in all required performance statistics, and was a noted leader to fellow technicians.